How to Cancel an Amazon Order Before It Ships

How to Cancel an Amazon Order Before It Ships

If you’ve made an Amazon purchase but have a change of heart, you can cancel the order before it ships. This process is straightforward and can be completed in a few simple steps.

Step 1: Sign In to Your Amazon Account

Begin by signing in to your Amazon account. Once you’re logged in, navigate to the “Your Orders” page.

Step 2: Locate the Order You Want to Cancel

On the “Your Orders” page, find the order you wish to cancel. It will be listed in chronological order, with the most recent orders at the top.

Step 3: Click on the “Cancel Items” Button

Once you’ve located the order, click on the “Cancel Items” button. This button is typically located on the right-hand side of the order summary.

Step 4: Select the Items to Cancel

A pop-up window will appear, allowing you to select the items you want to cancel. If you want to cancel the entire order, simply check the box next to “Cancel all items.”

Step 5: Choose a Cancellation Reason (Optional)

Amazon provides an optional field where you can specify a reason for canceling the order. This is not required, but it can help Amazon improve its services.

Step 6: Confirm the Cancellation

Once you’ve selected the items to cancel and (optionally) provided a reason, click on the “Cancel selected items” button. Amazon will process your cancellation request and send you a confirmation email.

Additional Notes:

  • You can only cancel an order before it ships. Once the order has been shipped, you will need to contact Amazon customer service to request a return or refund.
  • If you have already paid for the order, the refund will be processed to the same payment method used for the purchase.
  • If you have any questions or encounter any issues during the cancellation process, you can contact Amazon customer service for assistance.

How to Cancel an Amazon Order After It Ships

How to Cancel an Amazon Order After It Ships

Canceling an Amazon order after it has shipped can be a frustrating experience, but it is possible. Here’s a step-by-step guide to help you navigate the process:

1. Contact Amazon Customer Service:

Reach out to Amazon’s customer service team via phone, chat, or email. Explain that you need to cancel an order that has already shipped. Provide the order number and any other relevant details.

2. Request a Cancellation:

Inform the customer service representative that you would like to cancel the order. They will check if it is still possible to do so. If the order is in transit, they may be able to intercept it and prevent delivery.

3. Confirm the Cancellation:

Once the cancellation request has been processed, you will receive a confirmation email from Amazon. This email will provide details about the refund and any other necessary actions.

4. Track the Refund:

The refund for the canceled order will be processed within a few days. You can track the status of the refund in your Amazon account under “Your Orders.”

5. Return the Package (Optional):

If the order has already been delivered, you may be asked to return the package to Amazon. Follow the instructions provided in the confirmation email to arrange for a return.

6. Exceptions:

There are some exceptions to the cancellation policy. For example, you cannot cancel orders for digital products, personalized items, or items that are already in use.


  • Act quickly: The sooner you contact Amazon, the higher the chances of successfully canceling the order.
  • Be polite and persistent: Customer service representatives are often helpful, but it may take some time to resolve the issue.
  • Keep a record of your communication: Save emails and chat transcripts for future reference.
  • Consider using Amazon’s “Cancel Order” feature: If the order has not yet shipped, you can cancel it directly from your Amazon account.

By following these steps, you can effectively cancel an Amazon order after it has shipped. Remember to contact Amazon promptly and provide all necessary information to ensure a smooth cancellation process.

How to Cancel an Amazon Order That Has Already Been Delivered

How to Cancel an Amazon Order That Has Already Been Delivered

If you’ve received an Amazon order that you no longer want or need, you may be wondering if it’s possible to cancel it. While it’s not always possible to cancel an order once it’s been delivered, there are a few options you can explore.

Contact Amazon Customer Service

The first step is to contact Amazon customer service. You can do this by phone, email, or live chat. Explain the situation and request a cancellation. If the order is eligible for cancellation, Amazon will process the request and issue a refund.

Return the Item

If Amazon is unable to cancel the order, you can still return the item for a refund. Most Amazon items can be returned within 30 days of delivery. To initiate a return, go to the “Your Orders” page on and select the order you want to return. Follow the instructions to print a return label and ship the item back to Amazon.

File a Chargeback

If you’re unable to cancel the order or return the item, you may be able to file a chargeback with your credit card company. A chargeback is a request to your credit card company to reverse a transaction. To file a chargeback, contact your credit card company and explain the situation.

Consider Reselling the Item

If you’re not able to cancel the order, return the item, or file a chargeback, you may want to consider reselling the item. You can sell the item on platforms like eBay, Craigslist, or Facebook Marketplace. This can help you recoup some of the money you spent on the order.

Additional Tips

  • If you’re trying to cancel an order that has already been shipped, act quickly. The sooner you contact Amazon, the more likely you are to be able to cancel the order.
  • Be prepared to provide Amazon with the order number and the reason for cancellation.
  • If you’re returning an item, make sure to package it securely and include the return label.
  • Keep all documentation related to the order and the return process. This will help you if you need to follow up with Amazon or your credit card company.
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